Crucial Conversations: Tools for Talking When Stakes are High
by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler & Stephen R. Covey
published by McGraw-Hill
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The Articulate Executive: Learn to Look, Act, and Sound Like a Leader
by Granville N. Toogood
published by McGraw-Hill
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96 Great Interview Questions to Ask Before You Hire
by Paul Falcone
published by Amacom
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How to Say It: Choice Words, Phrases, Sentences, and Paragraphs for Every Situation
by Rosalie Maggio
published by Prentice Hall Press
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Personal Videoconferencing
by Evan Rosen
published by Prentice Hall PT
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Information Anxiety 2
by Richard Saul Wurman, David Sume & Loring Leifer
published by Que
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